City of Richmond – Working with People Experiencing Homelessness Level One

Module One – Introduction to Homelessness in Richmond

Module One – Introductory Video

Stigma and Language

How Many People are Experiencing Homelessness in Richmond?

Homelessness Skills Training – Module One Quiz

Module Two – Introduction to Mental Health and Substance Use

Definitions of Mental Health

Understanding Trauma

Connection to Homelessness

Homelessness Skills Training – Module Two Quiz

Module Three – Communication Skills 101

Module Three – Introductory Video

Non-Verbal Communication

Verbal Communication

Listening as a Skill

Homelessness Skills Training – Module Three Quiz

Module Four – Boundaries

Module Four – Introductory Video

Importance of Boundaries

Types of Boundaries

Confidentiality

Homelessness Skills Training – Module Four Quiz

Module Five – Behaviours that Challenge

De-escalation Skills

Homelessness Skills Training – Module Five Quiz

Module Six – Emergency Situations

Opiate Response

Module Seven – Resource Navigation

General Tips for Resource Navigation

Homelessness Skills Training – Module Seven Quiz

Module Eight – Self-Care

Importance and Limitations of Self-Care

City of Richmond Resources

Other Resources

Build a Self-Care Plan

End Of Course Survey

Homelessness Skills Training – Final Quiz

Homelessness Skills Training – Module Four Quiz

City of Richmond – Working with People Experiencing Homelessness Level One Module Four – Boundaries Homelessness Skills Training – Module Four Quiz

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Question 1 of 3

1. Question
Why are boundaries important?
- They may protect from legal issues
- They promote work/life balance
- They prevent future disappointment
- All of the above
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Question 2 of 3

2. Question
Which of the following scenarios might involve a boundary getting crossed?
- At the library: Taking extra time to find an answer for a patron about a library program.
- At the community centre: Joking around with a client while processing their transaction.
- At the library: Giving a patron part of your lunch because they look hungry.
- At the community centre: Asking a client what the logo on their duffel bag means.
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Question 3 of 3

3. Question
Choose the correct statement:
- Boundaries are easy to identify with a few basic rules.
- Boundaries are impossible to identify.
- Boundaries get easier to identify with practice and asking your coworkers for feedback.
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