Module Three – Communication Skills 101

City of Richmond – Working with People Experiencing Homelessness Level One Module Three – Communication Skills 101

By the end of this module, you will be able to:

Define why people communicate.
Describe common tips for non-verbal communication.
Describe common tips for verbal communication.
List common listening skills.
Understand when listening is not helpful.

Click “Module Three – Introductory Video” in the sidebar to the left, or in the table below, to continue the course.

Module Content

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Module Three – Introductory Video

Non-Verbal Communication

Verbal Communication

Listening as a Skill

Homelessness Skills Training – Module Three Quiz