City of Richmond – Working with People Experiencing Homelessness Level One

Module One – Introduction to Homelessness in Richmond

Module One – Introductory Video

Stigma and Language

How Many People are Experiencing Homelessness in Richmond?

Homelessness Skills Training – Module One Quiz

Module Two – Introduction to Mental Health and Substance Use

Definitions of Mental Health

Understanding Trauma

Connection to Homelessness

Homelessness Skills Training – Module Two Quiz

Module Three – Communication Skills 101

Module Three – Introductory Video

Non-Verbal Communication

Verbal Communication

Listening as a Skill

Homelessness Skills Training – Module Three Quiz

Module Four – Boundaries

Module Four – Introductory Video

Importance of Boundaries

Types of Boundaries

Confidentiality

Homelessness Skills Training – Module Four Quiz

Module Five – Behaviours that Challenge

De-escalation Skills

Homelessness Skills Training – Module Five Quiz

Module Six – Emergency Situations

Opiate Response

Module Seven – Resource Navigation

General Tips for Resource Navigation

Homelessness Skills Training – Module Seven Quiz

Module Eight – Self-Care

Importance and Limitations of Self-Care

City of Richmond Resources

Other Resources

Build a Self-Care Plan

End Of Course Survey

Homelessness Skills Training – Final Quiz

End Of Course Survey

City of Richmond – Working with People Experiencing Homelessness Level One End Of Course Survey

That is the end of the course content for Homelessness Skills Training – Level One

We invite you to complete the survey below to share your thoughts on the course before moving on to the final quiz. Responses are not associated with your name.

Homelessness Skills Training – Level One Feedback Survey

I learned something new in this course

Definitely Yes

Mostly Yes

Mostly No

Definitely No

I think I can apply what I learned in the workplace at the City of Richmond

Definitely Yes

Mostly Yes

Mostly No

Definitely No

This course has helped answer questions I've had about homelessness

Definitely Yes

Mostly Yes

Mostly No

Definitely No

This course has helped teach me skills I've wanted to learn

Definitely Yes

Mostly Yes

Mostly No

Definitely No

I would recommend this course to other City of Richmond staff

Definitely Yes

Mostly Yes

Mostly No

Definitely No

In your opinion, what were the most useful parts of this course?

In your opinion, what should be changed about this course?

Is there anything else you'd like to add about your experience with this course, or your experience with homelessness in Richmond?