Non-Verbal Communication

Humans have more senses than just hearing, and communication has developed over time to include these other senses. Sometimes, what we say without speaking can be more impactful than the words we say. Non-verbal communication includes things like:

• Posture
  • Example: slouching versus sitting upright.
• Head and eye movements
  • Example: nodding along with what a person is saying.
• Smiling or other facial expressions
• Hand movements and positioning
  • Example: arms crossed versus arms at your sides.
• Location in a room
  • Example: being behind a desk.
• Symbols
  • Example: a clipboard or, in another context, a stethoscope.

Has anyone ever told you they have misunderstood what you said based on tone or context? The same thing happens with non-verbal communication.

Non-Verbal Communication Tips

Here are five things to consider when thinking about your non-verbal communication:

1. Just about all non-verbal communication has sociocultural contexts, so different gestures mean different things to different people. How can you tell what is appropriate in each situation? Watch for how the person you’re communicating with reacts.
2. Symbols are powerful. When you’re wearing a City of Richmond nametag or badge, you represent the City, and the power that comes along with being an authority figure in a space.
3. Effective non-verbal communication takes practice. Ask co-workers and family members for feedback.
4. Keep your body position as open as possible. Avoid positions such as putting hands in pockets, crossing arms, or being distracted by something else. Exception: ‘mirroring’ body language can be an appropriate way to show you are listening.
5. When approaching someone, always approach from their line of sight, and avoid approaching directly side-by-side.