City of Richmond – Working with People Experiencing Homelessness Level One
Module One – Introduction to Homelessness in Richmond
3 Topics
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1 Quiz
Module One – Introductory Video
Stigma and Language
How Many People are Experiencing Homelessness in Richmond?
Homelessness Skills Training – Module One Quiz
Module Two – Introduction to Mental Health and Substance Use
4 Topics
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1 Quiz
Definitions of Mental Health
Understanding Trauma
Substance Use
Connection to Homelessness
Homelessness Skills Training – Module Two Quiz
Module Three – Communication Skills 101
5 Topics
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1 Quiz
Module Three – Introductory Video
Non-Verbal Communication
Body Language
Verbal Communication
Listening as a Skill
Homelessness Skills Training – Module Three Quiz
Module Four – Boundaries
5 Topics
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1 Quiz
Module Four – Introductory Video
Definitions
Importance of Boundaries
Types of Boundaries
Confidentiality
Homelessness Skills Training – Module Four Quiz
Module Five – Behaviours that Challenge
2 Topics
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1 Quiz
Definitions
De-escalation Skills
Homelessness Skills Training – Module Five Quiz
Module Six – Emergency Situations
1 Topic
Opiate Response
Module Seven – Resource Navigation
1 Topic
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1 Quiz
General Tips for Resource Navigation
Homelessness Skills Training – Module Seven Quiz
Module Eight – Self-Care
4 Topics
Importance and Limitations of Self-Care
City of Richmond Resources
Other Resources
Build a Self-Care Plan
End Of Course Survey
Homelessness Skills Training – Final Quiz
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Module Seven – Resource Navigation
City of Richmond – Working with People Experiencing Homelessness Level One
Module Seven – Resource Navigation
By the end of this module, you will be able to:
Describe how to have a brief conversation referring a person elsewhere.
List some common resources in Richmond.
Understand the limitations of referrals.
Click “General Tips for Resource Navigation” in the sidebar to the left, or in the table below, to continue the course.
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General Tips for Resource Navigation
Homelessness Skills Training – Module Seven Quiz
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